Refund Policy

Satellite TV Inc. acts solely as a reseller of television streaming services provided by third-party suppliers. Consequently, our refund capabilities are limited and determined by the policies of these third-party providers. Please review this policy carefully before purchasing our services.

Contracted Services:

For subscription-based services involving a fixed-term contract (e.g., 12-month or longer agreements), Satellite TV Inc. cannot offer refunds once the contract period has commenced. If you experience technical or service-related issues, we will gladly facilitate communication with the original provider to resolve these concerns promptly.

No-Contract (Month-to-Month) Services:

For services provided on a no-contract, month-to-month basis, cancellations can be requested at any time, effective at the end of the current billing cycle. Refunds or prorated credits for partial months of service are not available. To avoid being charged for the next billing period, please submit cancellation requests at least five (5) business days before your billing date.

Equipment Purchases:

Equipment purchased from Satellite TV Inc. (such as streaming devices or receivers) may be eligible for refund or exchange within 14 days of purchase if returned unopened and unused in original packaging. Used or opened equipment sales are final and non-refundable unless deemed defective by Satellite TV Inc. or the manufacturer.

How to Request a Cancellation:

To initiate a cancellation request, please contact our customer service team at [insert customer service contact email or phone number]. Clearly specify your account information and reason for cancellation.

Exceptions:

Satellite TV Inc. reserves the right to issue refunds or credits on a case-by-case basis at our sole discretion, particularly in situations involving extraordinary circumstances or verified provider outages or failures.

By subscribing to or purchasing services from Satellite TV Inc., you acknowledge and accept this Refund Policy. For questions, please contact our support team directly.